Terms of service
1. General Information
In accordance with Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, and corresponding regulations, it is hereby stated that the owner of the site www.makecuisinegourmet.com is ABENSYS DIGITAL SOLUTIONS, SL, which has its registered office at Av. Cortes Catalanas, 2, with NIF B- 60149515 and is registered in the Mercantile Registry of Barcelona (Spain), < span> Volume 46376, Folio 21, Section 8, Page 92718, Inscription 9 .
The email address where you can contact ABENSYS for matters related to MAKECUISINE products is commercial @ make cuisine.com . You can also contact by phone at 937735590 from Monday to Friday, from 9 am to 2 pm.
2. Conditions of Use and Access to the web
Our objective is to make the web www.m akecuisineg.com known to the Internet navigator. The website provides services through which the registered user can purchase a series of goods.
MAKECUISINE reserves the right to make as many changes and modifications as deemed necessary or convenient on the website. No prior notice will be communicated, under any circumstances, so subsequent access will imply the unequivocal acceptance of the modifications by the user.
In any case, the contracting of products by the user will be subject to the information provided in each sales process before and after the contracting that will appear in the sale process of each specific product. These conditions are not static and may be altered depending on stocks, offers and / or even the discontinuation of the product.
Navigation on the www.makecuisine.com website is freely selectable by each user or registered user. We understand that the access or the mere use of it implies the unequivocal acceptance of the legal warnings and their conditions of use.
Therefore, the user or registered user must know and, where appropriate, accept this legal notice, the conditions of use and the terms of the contract, as well as any other legal warnings about the products and services offered in the website www.makecuisine.com and its application (programming and databases that make it possible to contract electronics).
For the assumption that the website www.makecuisine.com includes some kind of link It is noted that they are not under the control or responsibility of MAKECUISINE but of the third party owner to which said link redirects.
Note that the incorporation of a link referring to a third party web page does not imply the existence of a license, authorization, collaboration or any other type of relationship between MAKECUISINE and such third party.
The website www.makecuisine.com plans to establish links with social media platforms ( Facebook, Twitter, Google+, Linkedin, Pinterest, Instagram or YouTube) to publish information, as well as to promote the products and / or services of MAKECUISINE . p>
In any case, the promotion of MAKECUISINE products and / or services through these platforms is carried out in full compliance with the Regulations. European Data Protection and Organic Law on Data Protection. Therefore, data of those affected will not be shared in any case on these social networks, and the publication of data will be that of MAKECUISINE span > exclusively. The use of social networks by users is their sole responsibility. Therefore, you are expressly advised that if you decide to use these platforms, you assume under your responsibility the conditions of use and the legal terms that they impose.
The inclusion as a link of the web address of www.makecuisine.com is authorized and therefore considered legitimate on third-party pages as long as they meet the following requirements:
The website where the link is included must respect trademark rights, copyright and especially the ownership of the website www.m akecuisine.com < / span> owned by MAKECUISINE . Consequently, you will not be able to create the appearance of being your own website once you have accessed the url of the link. That is to say, it is not possible to use "frames" or any other system that allows generating that false appearance.
From the use of our website www.makecuisine.com the existence of a link, relationship or sponsorship between MAKECUISINE span> and that third person who uses our domain as a link or in any other way.
The contents of the website must be respected and the website and its contents or incorrect, inaccurate or missing information cannot be directly or indirectly associated.
The inclusion of our website as a link on those platforms or websites that do not respect the law, morality or public order will not be accepted under any circumstances.
3. User registration and cancellation
Navigation on the web can be done by the user in two different ways:
Free navigation that allows the user to access the contents and information that exist on the website.
Navigation as a client that allows the contracting of products offered on the website. It is intended for those users who are interested in maintaining a stable relationship with MAKECUISINE .
Minors are not allowed to buy products in www.makecuisine.com safely of the special circumstances that regulates the Civil Code and the autonomic legislation. Therefore, minors cannot, in principle, register on this website.
When filling in the registered user and / or guest registration form, there are a series of mandatory data. The lack of any of them will prevent the registration of any of such users. In this process it will be necessary to fill in, among others, name, surname, postal address, telephone number of the registered user or invited user. It will also be necessary to provide a password. Your personal data is subject to the European Data Protection Regulation and the Organic Law on Personal Data Protection. MAKECUISINE complies with said regulations and its development regulations. See point 6 of this legal notice.
Legal persons can also register on this website.
MAKECUISINE or the user may terminate the existing contractual relationship between both without mere additional justification except for the obligations contracted prior to the termination of said relationship.
4.1. PRIOR INFORMATION
All the products offered with their main characteristics as well as the start-up service in various modalities and withdrawal service, where appropriate, appear on the website. Such products may be altered depending on stocks, offers and / or even their discontinuation.
The registered user can access the purchase of the products offered by MAKECUISINE . To do this, you must follow the procedures indicated at the end of this point 4.1. of the legal notice on prior information.
The commercial transaction will be filed in the corresponding MAKECUISINE databases. From them it is possible to access and generate the corresponding summary document referring to the transaction. The user has the right to request a copy of it.
Editing tools are provided that allow you to identify and correct errors in data entry, before confirming them.
The contracts will be formalized in Spanish.
All prices include VAT. The price will break down, where appropriate, the amount of the applicable increases or discounts, the costs passed on to the consumer, such as transport costs and additional costs for accessory services, financing or other similar payment conditions. < / p>
The accepted payment methods are indicated in section 4.2.4.
About the procedures for the conclusion of contracts:
Procedure 1: The shopping cart and its corresponding validation: for the purchase process to end, the user must proceed to the verification and validation of the shopping cart. All prices are reflected in the basket according to the breakdown described in point 4.1.5 above. Purchase requests made through MAKECUISINE are subject to the availability of the selected products.
Procedure 2: About Billing and delivery: next, the user must specify the billing and delivery information for the products and / or services. In this phase, the user must accept the legal terms of the purchase. Otherwise the purchase process will not be able to continue. By clicking on the "Validate and Pay" button during the process of placing an order, the user declares to accept fully and without reservation all of these General Conditions of Sale which, in any case, may be filed and printed by the users for reproduction when they deem it necessary.
Procedure 3: About the Payment Method: next, the user must proceed to the payment. Currently the payment formulas are: Credit or debit card (Visa, Master Card), bank transfer, PayPal or cash on delivery. Regarding the cards and, once your data is filled in, there will be a redirection to the online payment platform (POS) of the banking entities.
Procedure 4: Purchase Confirmation: The purchase will be confirmed by sending a confirmation email sent by MAKECUISINE within the following 24 hours.
4.2. CONTRACTING CONDITIONS
4.2.1. ECONOMIC CONDITIONS: SELECTION AND PRICE
To add items to your shopping cart, simply click on the pink rectangle below each product with the warning "add" and the icon of a cart. From the top right of the page you can access the cart that will allow you to increase or decrease the order or even cancel it.
Once the selection is completed, after having added all the products you want, you can check the shipping costs to the city to which the order is destined.
Finally, to make your purchase you must process the order. For such processing, you must be registered as informed in point 3 on REGISTRATION AND DEPARTURE OF USERS of this legal notice. We remind you that you have provided data that you can update or modify at any time. The delivery data of the merchandise may be different from the billing information. You must fill in the address corresponding to the place of delivery when it is different from the billing one and any other information that is necessary for delivery. Finally you must indicate the form of payment and finalize the purchase. Remember that all the data provided is treated safely and is strictly protected.
The preparation and shipping costs are also expressed with all taxes included. Transportation costs are always recorded separately.
The prices of the products are always shown in euros and include VAT, as well as any other tax that may be applicable, being those in force and legally applicable at that time.
In the event that MAKECUISINE identifies a manifest error in the price of any of the published products, the client will be immediately informed, and will proceed to take carry out its rectification on the Website. In this case, the client will have the option to reconfirm, through the My Account section, their order at the correct price or, failing that, cancel it at no cost.
MAKECUISINE expressly reserves the right to modify prices at any time, without prior notice. However, in any case, the current rates indicated on the Website will apply at the time of placing the corresponding order.
Once the order has been placed, it cannot be canceled except for the right of withdrawal that corresponds to it under point 188.8.131.52 of this legal notice.
4.2.2. USER RIGHTS
184.108.40.206. SUGGESTIONS AND COMPLAINTS
Any user of our website has the right to submit suggestions or complaints. For this purpose, you can communicate it through the following contact e-mail: email@example.com.
You are informed that the address to which you can also go by postal mail is A v. Cortes Catalanas, 2, 08173 Sant Cugat del Vallés (Barcelona) by sending a registered letter to the MAKECUISINE Customer Service.
We promise to respond to your request as soon as possible and in any case within thirty calendar days from receipt of your request.
The user who has made a purchase on our website has the right to withdraw from it. The right of withdrawal must be made within a maximum period of fourteen (14) calendar days from receipt of the product.
To do so, you must communicate it to the email account: firstname.lastname@example.org. You will receive notification by email of the exercise of your right.
After two attempts to deliver the products to the address indicated by the user, it will be understood that the user has exercised his right of withdrawal.
You will receive notification by email of the withdrawal. Once the user has obtained the withdrawal documents, he will have to send the product to the MAKECUISINE headquarters with the shipping costs borne by the customer. Said return or delivery must never be made more than 14 days from the date on which you communicate your decision to withdraw from the contract to MAKECUISINE.
MAKECUISINE will refund the corresponding amounts for withdrawal within a maximum period of 14 days when the user accepts that MAKECUISINE collects the goods directly. Otherwise, MAKECUISINE may withhold the reimbursement until the goods have been received, or until the user has presented proof of the return of the goods, depending on which condition is met first.
In case of partial withdrawal The amounts corresponding to the delivery costs will not be paid.
The transport costs of the right of withdrawal are borne by the user.
Keep in mind that the product must be in Perfect conditions, properly packed and with accessories or gifts included where appropriate. After checking the status of the product, the amount will be returned according to the same payment method used by the customer. This amount may be reduced depending on the state in which the product is returned. The same will occur in cases where the product is returned with damage.
For such purposes, MAKECUISINE reserves the right to request a photograph prior to the collection of the product subject to the right of withdrawal.
It is the responsibility of the user who exercises his right of withdrawal to check and make sure that the product is properly protected to avoid damage during transport.
When in the contract for which it is exercise the right of withdrawal the price to be paid by the user has been totally or partially financed by a credit granted by a third party, prior agreement of the latter with MAKECUISINE, the exercise of the right of withdrawal will imply at the same time the resolution of the credit without any penalty for the consumer and user.
They are excluded from the right of withdrawal, among others and according to article 103 of the Consumer Protection Law:
The provision of e services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the acknowledgment on their part that they are aware that, once the contract has been fully executed by the employer, he will have lost his right of withdrawal.
The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
The supply of digital content that is not provided in a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal to.
220.127.116.11. RETURN FOR ERROR IN THE PRODUCT OR FOR APARENT VICES
The user who has made a purchase on our website has the right to return it when he receives a wrong product or with obvious damage. He must exercise his right within a reasonable period of time and never exceed 48 hours. P>
Returns can be made by communicating it to email@example.com. It is essential that MAKECUISINE can identify the user by means of a document (copy of the invoice, copy of the order summary ...). The user will receive notification by email of the requested return that will include the "return order".
MAKECUISINE reserves the right to request a photograph prior to the collection of the product to be returned.
MAKECUISINE will proceed to deliver the repaired product or its replacement. The costs of collection and new delivery will not be passed on if the product is returned due to an error in it or due to damage.
Once the user has obtained the return documents with the "Return Order", they will have to proceed to make them available to MAKECUISINE span> the package with the product and the return order for collection by the carrier designated by MAKECUISINE , or where appropriate, at your choice, proceed to the shipment directly to the Return Service of MAKECUISINE pasted on the outside of the package.
The user must only make a necessary use of the returned product or products. The user will be responsible for the decrease in value of the goods resulting from a manipulation of the products other than that necessary to determine the nature, operation or characteristics of the product (s).
4.2.3. SHIPPING AND COLLECTION
Shipments are always made by urgent refrigerated transport, maintaining adequate cold and storage conditions for the products, delivered within a maximum period of 24/48 working hours.
The products will be sent to the shipping address that the user has indicated during the process of placing the order.
MAKECUISINE ships throughout Spain including the Balearic Islands, the Canary Islands, Ceuta and Melilla.
MAKECUISINE assumes the risk of loss or deterioration of the goods until they are materially delivered to the client or to the third party that it indicates, other than the carrier.
In the event that the company responsible for delivering the product returns the shipment, MAKECUISINE will call the customer or send him an email or text message to find out if you are interested in having it forwarded to you; if so, adding the cost of the new shipment to the previous cost.
In case of unavailability of the product or products purchased once the order has been placed and before the end of the process of sending the sale in question, the user will be informed by e-mail or by phone of the partial shipment or the cancellation of your order. MAKECUISINE may offer the supply, without price increase, of a good of similar characteristics that has the same or higher quality. < / p>
If the account has already been charged at the time of providing the information regarding the unavailability of the product, the corresponding amounts will be refunded within 14 days, informing the user by sending an e-mail.
Once the User has provided the billing information and, if applicable, the shipping information, they must select the payment method they wish to use. Currently, MAKECUISINE GOURMET validates the following payment methods:
Credit and debit card
The means of payment proposed by MAKECUISINE may be subject to checks and authorizations by the issuing entities of the means of payment. Therefore, it is the authority of the corresponding entity to authorize the payment or not. In the event that payment is denied, the order placed by you will be automatically canceled, meaning for all purposes the sale has not been made.
Payment by bank transfer must be made to the account owned by MAKECUISINE indicated in the purchase process. You must indicate the order number as well as the identified data of the buyer to whom the purchase refers. It is also noted that if MAKECUISINE does not receive the amount of the sale by transfer within a period of seven (7) days, it will be automatically canceled.
MAKECUISINE makes available to the User, once the order has been placed, the invoice for the products by email.
The customer can check their orders in the Orders area in their Customer Area of the website www.makecuisine.com.
The payment methods shown above will not always be available.
MAKECUISINE reserves the right to offer all or some of the payment methods.